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Number shown in call history
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cjtrevor Offline
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Post: #1
Number shown in call history
We have a problem with this scenario -

External caller "A" calls the office.
Receptionist "B" inside the office answers the call.
"B" makes an attended transfer to employee "C" to deal with the caller.

"C" wants to see the caller number of "A" in their call history.
But, at the moment they see "B" in their history and can not find the number of "A" to call them back.

We have set the line in our provisioning -
features.save_init_num_to_history = 0

We are using T46G telephones with firmware 28.80.1.110 and 3CX for Windows PBX.

Is there a solution to the problem please?
11-07-2016 02:30 PM
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Number shown in call history - cjtrevor - 11-07-2016 02:30 PM

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