[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Get Serial Number Program
Author Message
jolouis Offline

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #7
RE: Get Serial Number Program
(03-27-2019 04:28 PM)starion Wrote:  Our distributor requires it for RMA purposes.

OK are you RMA'ing from the customer directly back to your distributor?

Typically when we RMA, we have customer send device back to us so we can check locally first and make sure it's not something silly (i.e user says phone doesn't work, but it could be power supply or POE problem that they aren't technical enough to try and resolve themselves). At that point you have physical access to the phone to check the serial number. Our local distributor requires us to this troubleshooting before they will even talk about approving an RMA; I would be surprised if others do not have at least some sort of similar policy or else people would be RMA'ing "user damaged" phones all the time...

Anyway, not sure what your volume of RMAs are, but I would still expect if you had to do RMA directly would it not be a simple matter of asking customer who is reporting the defective phone to tell you what is printed on the sticker on the back? Otherwise how can you trust that they are even sending the right device back to the distributor?...

YMMV, but this seems like far more of a business flow problem that is easily solved by human interaction than a technical issue.
03-27-2019 10:02 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Get Serial Number Program - HelpMe - 03-20-2015, 02:04 PM
RE: Get Serial Number Program - HelpMe - 03-20-2015, 02:37 PM
RE: Get Serial Number Program - starion - 03-26-2019, 05:23 AM
RE: Get Serial Number Program - jolouis - 03-27-2019, 01:09 PM
RE: Get Serial Number Program - starion - 03-27-2019, 04:28 PM
RE: Get Serial Number Program - jolouis - 03-27-2019 10:02 PM
RE: Get Serial Number Program - starion - 03-28-2019, 01:19 AM
RE: Get Serial Number Program - Chris708 - 04-02-2019, 04:32 PM
RE: Get Serial Number Program - jolouis - 04-03-2019, 01:48 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Information Backlit number pad Andre Miller 2 635 09-24-2022 11:47 PM
Last Post: Andre Miller
  Call History adds a "1" to extension number VAspeed3 2 4,266 02-26-2021 12:25 AM
Last Post: VAspeed3
  T46s/T48s - Serial Number @Webinterface Bernhard77 2 4,379 01-29-2021 04:10 PM
Last Post: Bernhard77
  Slow response when user presses buttons means phone number enters incorrectly chris.stewart 1 5,070 09-26-2019 06:58 AM
Last Post: Jacqueline250
  Call History shows extension not external number mcurrie 4 9,441 02-14-2019 11:04 AM
Last Post: complex1
  T46S Connect call and show incoming number MartinNybrogrus 1 4,818 01-28-2019 03:42 PM
Last Post: jolouis
  Placed Calls menu doesn't show dialed number but calling party avayax 3 9,258 12-19-2016 02:34 AM
Last Post: Lucia_Yealink
  Local directory and number with international code Poinger 3 10,057 08-04-2016 06:33 PM
Last Post: jmoore
  my phone rings me from number 8001 Gedinz 3 17,544 06-22-2016 07:47 PM
Last Post: jmoore
  dialing extension with phone number KYPhones 4 12,168 01-15-2016 05:20 PM
Last Post: jmoore

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication