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W52p Not accepting <sip:anonymous@********.co.za
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Derick_Syrex Offline
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RE: W52p Not accepting <sip:anonymous@********.co.za
(10-27-2016 02:33 PM)Yealink_Lucia Wrote:  Hi Derick,

About your problem do you mean the phone will reject all of the incoming call from outside? What is the number show in the call log? But the incoming call from the inside can work normally?

If the answer is yes, please share us more information to do trouble shooting:
1. What is the number show in the LCD screen when there are an outside incoming? Is it show "Unknow" or show others? It would be better if you can provide a picture.

2. Please update the firmware to the latest version(http://download.support.yealink.com/down...0.0.15.zip) and do test again. If the problem still exist, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue to Lucia@yealink.com.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

3.Please also provide the three files of the normal incoming call(inside call) to make a comparison. Thank you.

4. How many phones you have in total? And how many of them have the issue?

Thank you for your information in advanced.

Best Regards,
Lucia Lu

Hi,

There is no number showing on the LCD screen, the call gets rejected by the base station before the handset rings.
I have updated the firmware and the problem is still there.
Normal incoming calls work as it presents the base station with the internal extension the call is coming from. It is only calls from outside the company it rejects.
This is only happening on the W52p with 4 phones connected to the base station, all the other brand of phones work fine when dialing from outside.

The other phones on the network are Snom and Cisco. They also get presented with a "anonymous" source number and the call goes through.

It is only on the Yealing base station where the "anonymous" source gets rejected. In the post I did supply both scenarios. One "anonymous" and one "known".
10-27-2016 04:02 PM
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RE: W52p Not accepting <sip:anonymous@********.co.za - Derick_Syrex - 10-27-2016 04:02 PM

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