[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T-42 BLF
Author Message
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: T-42 BLF
Dear customer,

1. About the BLF presence problem, do you mean the BLF can work normally first but will lose presence after a while? When the status of the monitored extension changed, the BLF LED stay green all the time?

If the answer is yes, please share us more information below:
1) Please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue.(if you can update the firmware to .130, then please use it to reproduce the issue.)
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313
2) How often the issue will happen? Such as once a day?
3) How many phones you have in total? And how many of them have the issue? If there are phones that can work normally, please also provide the three files to make a comparison.

2. About the update firmware issue, do you mean you update the firmware via the web interface but failed ? If the answer is yes, please see the detail below:

1) Please check if you configure the firmware update to the .110 version in the auto provision file, if you configure like that, then after the phone update to the .130 version, it will do auto provision and update the firmware to .110 again. So please check if you have configure it in the auto provision file, if yes, please modify or delete the parameter(firmware.url=)
2) If is not because of the auto provision , please provide the level 6 syslog, config.bin and pace trace for us when you reproduce the issue to do trouble shooting.
Please note to use the Wireshark to get the pace and export the level 6 syslog to server.
3) How many of the phones have the update issue?

You can send the three files to Lucia@yealink.com. Thank you for your information in advanced.

Any question, please let me know.

Best Regards,
Lucia Lu
10-26-2016 11:01 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T-42 BLF - mlenihan - 10-26-2016, 02:40 AM
RE: T-42 BLF - Lucia_Yealink - 10-26-2016 11:01 AM
RE: T-42 BLF - mlenihan - 10-27-2016, 01:55 AM

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication