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Trying a factory reset from the base unit and nothing happens
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kueyama Offline
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Posts: 4
Joined: Feb 2015
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Post: #7
RE: Trying a factory reset from the base unit and nothing happens
Ok, now this is weird.

So after reading your last comment about unplugging the network cable, I simply just blocked all communication from the base going out through the internet on my firewall then:

1. Did base reset by holding down the paging key and saw all the lights turn green.
2. Power cycled it.
3. Re-registered the handset at which point I noticed that it now said "H1" and not the last four digits of the number from Telesphere provisioning
4. Did a base restart from the handset using "0000" just to see if it worked and it did
5. Logged into the web interface with default "admin" and "admin" and it worked.
6. Went to the Phone - Auto Provisioning section and noticed that there was nothing in the "Provisioning Server" field. Entered in a bogus url "http://www.nowhereyaddee.com" and saved it just to make sure it would over write the Telepshere info.
7. Change the admin password and re-logged back in with the new password of "1234"
8. Changed the Pin and tested it by restarting the base from the handset with new pin of "9876"
9. Added back the IP address of base on the firewall to allow outgoing communication again
10. Rebooted base
11. When handset synced back up I notice that it now said the last 4 digits of the Telesphere demo number I'm testing
12. Cannot access admin page with "admin" and new password of "1234" or old password "admin"
13. Cannot do a base restart from handset with "9876" or old pin of "0000"

So from the looks of it, even when you do a factory reset of the base it still retains the "Provisioning Server" setting of the initial value you set which in my case was pointing to http://ftp.telesphere.com/yealink and even if you try to over-write after a base reset it it still goes to this url. This has to be a bug.

I'm guessing also that when Telesphere auto-provisions the base it can set the Admin password and pin during this process which I will discuss with them but that's just a side note, unless this shouldn't be the case as well.

(This post was last modified: 02-10-2015 05:55 AM by kueyama.)
02-10-2015 04:10 AM
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RE: Trying a factory reset from the base unit and nothing happens - kueyama - 02-10-2015 04:10 AM

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