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Trying a factory reset from the base unit and nothing happens
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kueyama Offline
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Joined: Feb 2015
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Post: #1
Trying a factory reset from the base unit and nothing happens

Brief background on why I'm trying a factory reset. The phone had been working for 1 day and the web interface was working fine. I attempted to log into the web interface and the default username and password of "admin" did not work. I never changed it to begin with.

Since I could no longer log in with it I decided to try the factory reset from the base station by holding down the paging button and plugging the power back in. The unit does what the instructions say it's suppose to do by lighting up all of the LEDs starting from the bottom up, but it just sits there. I've left it alone for an hour on one attempt and still nothing. Just sits there with all LEDs light. I then unplug it and plug the power back in, connect the ethernet cord and it goes through it's initialization. It gets an IP address but my phone is no longer registered. I go through the process of registering it and it does it successfully using the default pin "0000". I mention this since when I try to do a factory reset from the phone and try the default pin of "0000" it says the pin is incorrect, but I just I used it to register the phone unless its a different pin. In any case, the phone is registered, the base gets an IP address, the web interface pops up with the login form but the default username and password "admin" do NOT work. I also notice that the base does not reset at all to defaults since it still works with my VoIP provider. Strange.

How else can I reset the base to factory defaults or am I missing a step somewhere?

02-05-2015 03:13 AM
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Trying a factory reset from the base unit and nothing happens - kueyama - 02-05-2015 03:13 AM

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