[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Queue hunting issue with T48G phones
Author Message
jexet Offline
Junior Member

Posts: 4
Joined: Dec 2014
Reputation: 0
Post: #1
Queue hunting issue with T48G phones
Hi Support,
We are using 3cx system with a priority hunting queue, the queue is functioning normally, however the issue is with the state of the first person in the priority list. When the first person receives a call and transfers the call, while the call is in the process of transferring(ie: the phone of the person who has received the transferred call is ringing), the phone is unavailable to receive calls and the priority list defaults to the second person.
In a company with a high volume of incoming calls, it's very disruptive for the secretary to be unable to receive any calls after transferring a call to another person. Sometimes that person takes a minute or more to answer the phone, which stops the secretary(the first person on the priority hunt) from being able to take any incoming calls. I may not be explaining this very well so maybe below will help:

Incoming call to A

A transferring call to B

Before B picks up the phone, A cannot receive any incoming phone calls.

B picks up the transferred call, A can now receive phone calls.

We contacted 3cx, this is what they replied:

Please note that a Queue agent can take 1 call at a time. After the agent hangs up, only then can they receive another incoming call into the Queue. A suggestion would be to decrease the amount of "transfer time". To do this please navigate to Settings>> advanced >> Custom Parameters and decrease the value for CALL_TRANSFER_ TRACKING_TIME. In addition the above it appears that the Yealink phones will not perform this functionality as they appear to be doing a Semi attended transfer in contrast to Snom and Cisco phones. That means that the yealink phone will wait untill it receives a 200 OK from the transferred party before it makes itself available to the PBX after a blind transfer whereas a Snom or a Cisco phone will immediately send an OK back after pperforming the transfer and they are available to be polled immediately. Unfortunately this seems to be an issue with Yealink and we would recommend that you contact them and let them know about this.

Is there anyway around this?
01-15-2015 01:35 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Queue hunting issue with T48G phones - jexet - 01-15-2015 01:35 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Adding RTSP doorbell to Yealink phones borisa@mongotel.com 1 319 11-12-2020 01:44 AM
Last Post: Ryaan2
  Phones Web UI Not Working after Firmware Update Rockses 2 2,480 05-26-2020 02:44 PM
Last Post: Lewis-H
  Problem with phones certificate proof 3 1,859 05-26-2020 02:36 PM
Last Post: Lewis-H
  Yealink SfB phones and Algo ringer and door phone jon.baldwin@essity.com 0 848 05-01-2020 12:51 PM
Last Post: jon.baldwin@essity.com
  LDAP configuration issue Vadim Volkov 1 1,090 12-04-2019 04:21 PM
Last Post: Phil_Yealink
  8x8 Yealink Phones stratos 1 1,437 11-15-2019 06:26 AM
Last Post: Ekko_yealink
  T58A SfB Phones - Filling up Azure sign-in logs coreyjackcarpenter 0 978 10-22-2019 04:49 PM
Last Post: coreyjackcarpenter
  SIP-T21P_E2 refusing calls issue Alvaro 1 1,108 09-10-2019 02:36 PM
Last Post: Alvaro
  Missed Calls not shown on T48G Germain 1 1,212 08-22-2019 07:54 AM
Last Post: Babylonia
  Yealink T22p Quality Issue Bessie64 1 1,466 07-24-2019 07:50 AM
Last Post: complex1

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication