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T46 and 3CX Auto Answer issue
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ShawnDev Offline
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Posts: 12
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Post: #1
T46 and 3CX Auto Answer issue
I have a T46 used by an operator (she handles around 75 calls a day) that occasionally allows an incoming call to be answered automatically. It happened 4-6 times per day on average. Sometimes wen she parks a call the call that was ringing will immediately be in the handset as soon as the current call is parked. Sometimes the phone will not be in use but the speaker button will light up and there will be a live call there without any ringing having occurred.

This happened with another user a few months before and spontaneously went away before I could investigate. This has been going on now for several weeks.

We're using 3CX v12 with latest packs and the firmware is the current one recommended by 3CX. I've tried other firmwares and doing a factory reset to no avail. The auto answer in the web interface is set to off.

Ideas?

Thanks!
01-09-2015 12:34 PM
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Messages In This Thread
T46 and 3CX Auto Answer issue - ShawnDev - 01-09-2015 12:34 PM
RE: T46 and 3CX Auto Answer issue - CWR - 01-17-2015, 04:34 AM
RE: T46 and 3CX Auto Answer issue - CWR - 01-20-2015, 05:08 AM
RE: T46 and 3CX Auto Answer issue - CWR - 01-20-2015, 05:43 AM
RE: T46 and 3CX Auto Answer issue - CWR - 01-29-2015, 02:14 AM
RE: T46 and 3CX Auto Answer issue - Delray - 02-05-2015, 07:22 AM

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