Transfer problem when you have more than 1 incoming call

[Yealink Support]

(06-23-2013 02:19 AM)AlexG Wrote:  I've signed up on this forum specifically because of this issue.

After upgrading the firmware on my main receptionist phones, I was prompted as to why the phone now requires an extra step, to complete a transfer.

In our environment, receptionists receive multiple calls and then transfer them to our tenants. They will NEVER need to connect two incoming calls together. This has resulted in nothing but confusion and frustration when handling multiple calls. My receptionists are now always required to perform an extra step to transfer a call.

I originally liked the Yealink phones but this is a complete deal-breaker for me. Polycom phones do not exhibit such redundancy, so I will be slowly switching back to them, despite their higher price tag. At least they they work logically.

I also find it ridiculous that you incorporated this feature because "some customers need this" without considering the fact that other customers absolutely DO NOT need this. This could have easily been made as an on/off feature.

I hope this issue will be resolved soon, otherwise I will never be purchasing another Yealink product for my businesses.

BTW, could you give me your email address? Thanks.