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Question about T28 "handling multiple incoming calls"
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alambiki Offline
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Joined: Mar 2013
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Post: #3
RE: Question about T28 "handling multiple incoming calls"
Hello,
Some customers (in big companies that deal with more than 3 calls simultaneously) complain that they do not see the incoming phone number on the side of each label (or the incoming name that would be recognized in the phonebook) when they have multiple calls.
When there is a single call, it is very easy to answer the call
But when you have 4 calls waiting on a T28, the operator has difficulties to go from one call to the other because the incoming phone number is not written in front of the label.
The operator has to memories who called you on label 1, label 2, label 3, label 4.
And this is impossible. (I let you try...!)
Please find a screen shot.


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(This post was last modified: 03-27-2013 04:24 PM by alambiki.)
03-27-2013 04:18 PM
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RE: Question about T28 "handling multiple incoming calls" - alambiki - 03-27-2013 04:18 PM

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