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3CX and T46G
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grayhawk Offline
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Posts: 2
Joined: Dec 2014
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Post: #1
3CX and T46G
We are running the latest version of 3CX (v12 SP6.1) running on Yealink T46G firmware version

We are having major issues our headsets(AmTech AT3085 Monaural and multiple Plantronics headsets) The send volume on the microphones is just to high. It distorts and the patients either hang up or get extremely upset. We were forced to stop using the headsets.

I have been told by our vendor to change the custom template in 3CX (which isn't supported) under "Voice". I have tried every setting and nothing helped.

I have also been told to add the following lines under "Voice" in the template:

#Configure the sending volume of Speaker, Handset and Headset. It ranges from 1 to 53, the default values are 25, 35, 29.
#Require reboot;
voice.handfree_send =25
voice.handset_send = 35
voice.headset_send = 29

Editing the voice.headset_send down to around 10 or 12 seemed to fix our problem, but this isn't supported. If we have ANY issues 3CX will not support us due to a custom template being in place. Also this "fix" wasn't even in the original template so I am a little concerned about issues that these entries will cause.

Can anyone point me in a direction that will be supported?
12-10-2014 04:59 AM
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Messages In This Thread
3CX and T46G - grayhawk - 12-10-2014 04:59 AM
RE: 3CX and T46G - James_Yealink - 12-10-2014, 09:57 AM
RE: 3CX and T46G - grayhawk - 12-10-2014, 12:54 PM
RE: 3CX and T46G - tsukraw - 12-23-2014, 01:11 PM
RE: 3CX and T46G - CWR - 12-24-2014, 03:41 AM

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