Answer delay

[ictgreenfields]

Hi,

We have an issue when receiving calls to our SIP-W52P handsets. When the number for the W52P handset is dialled from an outside landline, mobile phone or another W52P handset the W52P handset rings and when answering the call the caller still hears ringing for a further 6 seconds and the receiving W52P handset is silent awaiting speech which often results in the call being dropped by the receiver/recipient as the dial can not speak until the ringing stops.

Any help would be greatly appreciated.

Jason