[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G Issue with second call coming in while agent is on the phone
Author Message
rkimber Offline
Junior Member
**

Posts: 2
Joined: Nov 2014
Reputation: 0
Post: #1
T46G Issue with second call coming in while agent is on the phone
At random, we are seeing agents get a second call while they are on the phone with a customer. The agents are on a call, look down and see that there is another call coming in. They ignore it and it rolls over to another agent after 12 seconds of not being answered. We have the queues correctly configured to not send calls to agents that are on the phone as far as I know: (Ring Strategy is set to "leastrecent", Skip Busy Agents is set to "Yes + (ringinuse=no)")

Has anyone else experienced this with Yealink T46-G? I've been chatting with the guys at Queuemetrics, they said some phones don't report their state to the PBX. From what I understand, these Yealink T46-G do report their state, but not sure if maybe there is a configuration on the phone I can change that might prevent this issue from happening? Anything I can change in the template maybe?

Asterisk 11.7.0
Loway QueueMetrics - 14.03.3 - B: 4836 2014-04-03 13:24
O.S.: Linux - Ver: 2.6.32-220.13.1.el6.x86_64 - amd64
Endpoint: Yealink T46G Firmware revision 28.71.0.180
(I was thinking about trying out the new firmware .72 to see if it has any effect, but don't see anything in the release notes indicating much changes for T46G specifically, and nothing relating to this issue.)

Full log shows:

Agent 1: Call IDs C-00074c7f and C-00074c82
[2014-11-01 16:04:02] VERBOSE[18895][C-00074c1c] file.c: -- Playing 'custom/XPB_Zip_2579.sl
in' (language 'en')
[2014-11-01 16:10:13] VERBOSE[8208][C-00074c7f] app_queue.c: -- Called SIP/1019
[2014-11-01 16:10:13] VERBOSE[8518][C-00074c82] app_queue.c: -- Called SIP/1019
[2014-11-01 16:10:13] VERBOSE[8208][C-00074c7f] app_queue.c: -- SIP/1019-000ccfe5 is ringing
[2014-11-01 16:10:13] VERBOSE[8518][C-00074c82] app_queue.c: -- SIP/1019-000ccfe6 is ringing
[2014-11-01 16:10:14] VERBOSE[8208][C-00074c7f] app_queue.c: -- SIP/1019-000ccfe5 answered SIP/TRUNK-SIP-OUT-000ccfe1

Agent 2: Call IDs: C-00074ae8 and C-00074af5
[2014-11-01 15:57:13] VERBOSE[25617][C-00074ad3] file.c: -- Playing 'custom/XPB_Zip_2579.sl
in' (language 'en')
[2014-11-01 15:57:45] VERBOSE[27461][C-00074ae8] app_queue.c: -- Called SIP/1013
[2014-11-01 15:57:45] VERBOSE[28001][C-00074af5] app_queue.c: -- Called SIP/1013
[2014-11-01 15:57:45] VERBOSE[27461][C-00074ae8] app_queue.c: -- SIP/1013-000ccceb is ringing
[2014-11-01 15:57:45] VERBOSE[28001][C-00074af5] app_queue.c: -- SIP/1013-000cccec is ringing
[2014-11-01 15:57:46] VERBOSE[27461][C-00074ae8] app_queue.c: -- SIP/1013-000ccceb answered SIP/TRUNK-SIP-OUT-0
00cccd3
11-25-2014 07:20 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T46G Issue with second call coming in while agent is on the phone - rkimber - 11-25-2014 07:20 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP50 ends call in some phone trees TRK45 0 1,130 05-10-2023 12:19 AM
Last Post: TRK45
  W73H Remote Phone Directory smithgt 1 2,023 04-26-2023 01:37 AM
Last Post: complex1
  W60B - LDAP - Missing names in call history Scherm 0 1,136 03-07-2023 02:06 AM
Last Post: Scherm
  MP56 - MS Teams Call Queue name not showing grahamhosking 1 3,460 03-03-2023 05:59 AM
Last Post: MSinclair@bunker.technology
  MP50 - Unable to use pound (#) key during a phone call Alexandre Cottinet 0 1,804 02-14-2023 10:28 PM
Last Post: Alexandre Cottinet
  MP50 Phone: Won't hang-up microdaft 4 10,295 02-11-2023 02:38 PM
Last Post: twaldron
  T46U Yealink Phone and WH63 Wireless Headset sforaker 0 1,553 09-06-2022 07:50 PM
Last Post: sforaker
  MP50 won't initiate a call on a Mac (Big Sur) computer? microdaft 2 7,478 05-31-2022 01:54 AM
Last Post: Christianpoulton
  Phone freezing no access to settings npena 0 3,707 01-28-2022 10:55 PM
Last Post: npena
  MP56 - Speaker Phone Quality UBYeah 7 12,994 01-18-2022 04:45 AM
Last Post: yllw98stng

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication