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T26 Park Button problem Asterisk v1.8
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alexgonzalez Offline
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Post: #31
RE: T26 Park Button problem Asterisk v1.8
(07-22-2014 05:41 AM)blistovmhz Wrote:  Make sure you've set the option " Transfer Mode Via Dsskey" to "attended transfer" (on your phone).

Then, when you hit the "transfer" 70 dss key, it should put the caller on hold, dial 70, play the message to you, and THEN you hit transfer again to connect the caller to the lot and your phone should automatically hang up.

Thanks, Yes that was it, it was set to Blind Transfer, now set it to Attended Transfer and seems to work. Maybe the Call Park function would work if this was set this way before. Will need to try.

We are coming from an old Hybrid Panasonic Key type system, where we use to see each phone line. Trying to get a grip on this and make it somewhat the same. So far too many steps, and front desk must know what they are doing with the call before they can move or know where to go with it, and hang up the phone between things, etc. Its real strange right now, as I don't understand what all these types of transfers are and the Yealink ? don't say much more than the name they call it to beging with. Really haven't found a happy place yet. Front desk usually picks up, then puts call on hold, finds the person they want, asks if they want the call. If they do, then the other would pickup on that extension on that line. If they don't we offer customer to go to their voicemail directly or they can continue to hold or we can find someone else to help them.
Is there an explanation of these:
> Semi-Attend Transfer Disabled Enabled
> Blind Transfer On Hook Disabled Enabled
> Semi Attend Transfer On Hook Disabled Enabled
> Transfer on Conference Hang up Disabled Enabled
> Transfer Mode Via Dsskey Attended Transfer
07-22-2014 06:10 AM
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Messages In This Thread
RE: Park Button problem - alexgonzalez - 07-18-2014, 10:26 AM
RE: T26 Park Button problem Asterisk v1.8 - alexgonzalez - 07-22-2014 06:10 AM

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