T48 changes screen when paged or call waiting

[lanceloader]

is there a way to change the way the screen behaves in certain instances?

When a customer is on the phone and receives another call, activating call waiting they lose many options. This leaves them to hold the current call locally and acknowledge the second call before they can transfer the current call. Receptionists are killing me.

Can we have a choice to stay on the home screen when the phone goes off hook? Picking up a parked call from a DSS key is difficult it the key is gone! They have to hit the key, putting the call on speaker and then pick up the handset.

Is there a way to disable the 1 second delay for auto answer? When a phone is paged, there is the delay. Right now the only workable solution is to page over a multicast stream. This makes it difficult to get pages out of the local network.