DSS Key Transfer mode issues

[Wilson_Yealink]

Hi rhartmann,

Thanks for your detailed information.

Quote:Situation 2 (NOT AS EXPECTED)
1)Person calls into my office
2)I answer the phone
3) I place call on hold
4) I press DSS key (setup as BLF value 2003)
5) the call i had on hold is transferred to 2003
I would have expected that i could talk to the person at 2003 then ended that call all while having my call on hold still sitting on hold.

Do you mean you only want to make a new call to 2003 not blind transfer to 2003?
If yes and you only want to use the BLF to realize this scenario, you need to set the transfer type to new call not blind transfer.

Code:

transfer.dsskey_deal_type = 0

If so, you can't realize your first scenario simultaneously.
So don't change the transfer type and my suggestion is below:
For example,
1) you (2001) call me (2002) to discuss parts availability
2) I (2002) place 2001 on hold,
3) I press the "new call" then dial the number 2003 to the parts department to ask if we have XYZ in stock.
4) After getting the information, I end the number 2003 call.
4) I resume the call from you(2001).
5) Then I inform you (2001) that the part is in stock and available

Am I clear?

thanks