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DSS Key Transfer mode issues
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rhartmann Offline
Junior Member

Posts: 2
Joined: May 2013
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Post: #1
DSS Key Transfer mode issues
##0-New Call,1-Attended Transfer,2-Blind Transfer.
##The default value is 2.
transfer.dsskey_deal_type = 2

Situation 1 (works as expected)
1)Person calls into my office
2)I answer the phone
3) I press DSS key (setup as BLF value 2003)

The outside caller is blind transfered to 2003
This is what i expect, I was on an active call and i pressed a DSS key and since DSS is set to blind transfer all works correctly.

Situation 2 (NOT AS EXPECTED)
1)Person calls into my office
2)I answer the phone
3) I place call on hold
4) I press DSS key (setup as BLF value 2003)
5) the call i had on hold is transferred to 2003

I would have expected that i could talk to the person at 2003 then ended that call all while having my call on hold still sitting on hold.

1) you call me to discuss parts availability
2) i place you on hold,
3) I call the parts department to ask if we have XYZ in stock
4) I resume my call on hold
5) I inform them that the part is in stock and available

WHY is a call i placed on hold considered an ACTIVE CALL?

Am i missing something?
11-04-2014 03:55 AM
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DSS Key Transfer mode issues - rhartmann - 11-04-2014 03:55 AM

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