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DSS Key Transfer mode issues
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rhartmann Offline
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Posts: 2
Joined: May 2013
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Post: #1
DSS Key Transfer mode issues
##0-New Call,1-Attended Transfer,2-Blind Transfer.
##The default value is 2.
transfer.dsskey_deal_type = 2

Situation 1 (works as expected)
1)Person calls into my office
2)I answer the phone
3) I press DSS key (setup as BLF value 2003)

The outside caller is blind transfered to 2003
This is what i expect, I was on an active call and i pressed a DSS key and since DSS is set to blind transfer all works correctly.

Situation 2 (NOT AS EXPECTED)
1)Person calls into my office
2)I answer the phone
3) I place call on hold
4) I press DSS key (setup as BLF value 2003)
5) the call i had on hold is transferred to 2003

I would have expected that i could talk to the person at 2003 then ended that call all while having my call on hold still sitting on hold.

Example:
1) you call me to discuss parts availability
2) i place you on hold,
3) I call the parts department to ask if we have XYZ in stock
4) I resume my call on hold
5) I inform them that the part is in stock and available

WHY is a call i placed on hold considered an ACTIVE CALL?

Am i missing something?
11-04-2014 03:55 AM
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DSS Key Transfer mode issues - rhartmann - 11-04-2014 03:55 AM

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