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Action URL for Call Park
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Pacebreaker Offline
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Posts: 2
Joined: Oct 2014
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Post: #3
RE: Action URL for Call Park
Hi

Thanks for reply!

I wish to log how long the staff spend on the phone for management reports.

I have it working fine for most calls, but if a member of staff puts a call on hold, then another staff member picks it up it is hard for me to log the calls.

I think i might be able to find a way around it using the action URL that are there, just the logic will be more complicated than our current system.

Once i have worked it out I will post how i solved it using the current action URL in case it might help someone else that is looking to do this.

For future firmware, it would be great if there could be action URL for the DSS keys. It could send the type, value, label etc... for the DSS key pressed as well as the variables such as $remote and $active_user.

This would make it very useful for full logging of the phone.
10-22-2014 12:07 AM
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Messages In This Thread
Action URL for Call Park - Pacebreaker - 10-18-2014, 09:32 PM
RE: Action URL for Call Park - Pacebreaker - 10-22-2014 12:07 AM

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