T42G and T48G handset audio problems

[JamesKP]

I believe I've found what the issue is....and you're not going to like it.

It's the actual handset itself, or rather, the microphone within it.

I'm a new customer and have purchased 18 T48G's and we all immediately noticed how calls sound muffled to one another, and for people outside, they could tell we sounded bad. My friend told me he would describe it as I sounded "nasally".

Well on my desk I still had my old NEC landline phone that we are replacing and it dawned on me...unplug the handset of the T48G, and plug in the handset on this 20year old or more phone...and sure enough, he said he had to turn up his volume on his cell phone as I was lower, but he said instant improvement and sounded like a land line again.

Go figure. So take it for what it's worth, if you have an old landline phone somewhere that sounded great back in the day, try it on the T48G and give it a try.

This obviously isn't a solution, but there might not be a solution besides avoiding this phone, or if there is a headset from another phone/make/model that fits the mold of this phone and sounds better.

Anyways, that's what I've found. It's not config settings on the phone, it's not firewall settings, and it's nothing imo that firmware can fix. I did update to latest firmware, change config with Vonage techs, etc. It's the microphone hardware I'm sad to say imo.

James