Converting to Auto Provisioning

[Axion Communications]

(02-20-2013 06:19 PM)Mauro Wrote:  AFAIK, autoprovisioning overrides only the settings that exist in the provisioning file. If you add them to your provisioning file, they should override those already existing on the phone; if some sections are missing in the provisioning file, they will not be modified on the phone.
I think however there are some settings that you cannot set at all by autoprovisioning, but only through web gui or directly on the phone (I think once I found a Yealink document with a table indicating which features is possible to configure through the three modes... take a look to phone support page on main site).

To have the phones start from "clean", you may tell people to hold "ok" button for 10 seconds, then press it again when the phone asks for "factory reset?". This way, all settings should return to their defaults, also those that cannot be set through autoprovisioning. Then the phone will download and apply the autoprovisioning settings.

Thank you so much. That was what I was expecting, but that is not what's happening. Here are the exact steps we're following. This issue is happening with both the T26's (firmware 6.70.0.130) and T38's (firmware 38.70.0.115).

Take a phone that has been manually provisioned then plug it into a network that has auto provisioning working. I can see in the ftp server logs that the phones download the configuration files, but the phone only updates values that were not manually specified.

If you take the same phone, reset it to default, then plug it into the network then it auto provisions correctly. This is an issue for use because we have dozens of remote locations and home users that don't have access to a local tftp server.

We need to be able to change phone settings without requiring the user to reset the phone, and then manually entering the auto provisioning information. Is that possible?