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BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
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chadgross Offline
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Post: #24
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Has anyone else seen this issue without multiple calls?

I've witnessed first-hand two instances in our office where an incoming call is auto-answered by a phone - in both instances there were no other active calls on the system, and the user who's phone auto-answered was out of the office with their PC logged off (so no 3CX Phone for Windows / CTI running against the phone that auto-answered).

The majority of our 3CX deployments are running the T46G exclusively at all extensions, and we haven't had any reports of this issue from the bulk of our customers. However the last system we just installed in December has been having such a bad experience they were almost ready to have us take the system out. We've worked around it by simply removing the 3CX Phone for Windows from their PCs. However the behavior we saw at that client doesn't seem to directly match what NickyBrg is saying. One of their project managers reported that his phone would randomly auto-answer inbound calls to the company's main number. The interesting part is that those calls are routed to a ring group that this person is not a member of, and this person's phone was idle (no active / held calls) when this happened. He's just working along not doing anything with his phone and all of the sudden an inbound caller is on his speakerphone. This same customer also reported having an inbound call somehow get auto-answered / connected to their primary paging group (so the inbound caller was saying "Hello?" over all phone speakers & shop PA horns).
02-10-2015 12:58 AM
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RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st - chadgross - 02-10-2015 12:58 AM

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