New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Author Message
chadgross Offline
Junior Member
**

Posts: 3
Joined: Mar 2014
Reputation: 0
Post: #24
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Has anyone else seen this issue without multiple calls?

I've witnessed first-hand two instances in our office where an incoming call is auto-answered by a phone - in both instances there were no other active calls on the system, and the user who's phone auto-answered was out of the office with their PC logged off (so no 3CX Phone for Windows / CTI running against the phone that auto-answered).

The majority of our 3CX deployments are running the T46G exclusively at all extensions, and we haven't had any reports of this issue from the bulk of our customers. However the last system we just installed in December has been having such a bad experience they were almost ready to have us take the system out. We've worked around it by simply removing the 3CX Phone for Windows from their PCs. However the behavior we saw at that client doesn't seem to directly match what NickyBrg is saying. One of their project managers reported that his phone would randomly auto-answer inbound calls to the company's main number. The interesting part is that those calls are routed to a ring group that this person is not a member of, and this person's phone was idle (no active / held calls) when this happened. He's just working along not doing anything with his phone and all of the sudden an inbound caller is on his speakerphone. This same customer also reported having an inbound call somehow get auto-answered / connected to their primary paging group (so the inbound caller was saying "Hello?" over all phone speakers & shop PA horns).
02-10-2015 12:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st - chadgross - 02-10-2015 12:58 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Sad New 48 G but call quality is poor vegemite 3 2,380 06-07-2016 02:32 PM
Last Post: Yealink_Karl
  T42g Call Log issue David_Bremek 3 3,215 12-04-2015 01:57 AM
Last Post: B-C
  How to stop auto provision on T48? MarioG 4 5,016 06-16-2015 11:50 PM
Last Post: Yealink_James
  TCP + Call Park DSSKey Failure Bryan Nelson 2 2,090 05-21-2015 12:02 AM
Last Post: Bryan Nelson
  LED blink when missed call? csani 2 2,522 02-06-2015 10:39 AM
Last Post: Yealink_James
  Can't hear self on call DavidAUM 1 2,697 02-03-2015 04:23 AM
Last Post: ModCraig
  Bug? Attended call transfer speedy 8 5,145 01-29-2015 04:10 PM
Last Post: speedy
  Auto Provision Url zamsler 0 1,981 01-06-2015 01:05 AM
Last Post: zamsler
  Anonymous call configuration (local or server) NOS_Support 7 5,161 12-09-2014 07:50 AM
Last Post: David_Bremek

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication