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BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
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tsukraw Offline

Posts: 142
Joined: Jan 2014
Reputation: 3
Post: #22
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
On your 3CX server go to C:\ProgramData\3CX\Data\Http\Interface\MyPhone
There is a fill called cti_template.xml
Right click and edit it.
Look for this line. (Be sure you find the one for with the T4x phones....

<cticommands delim=";">
<option value="make_call">http://%%deskphone_useraccount%%:%%deskphone_password%%@%%desktopphone_ipaddress%%/servlet?key=%%dialled_number%%;ENTER</option>
<option value="answer_call">http://%%deskphone_useraccount%%:%%deskphone_password%%@%%desktopphone_ipaddress%%/servlet?key=OK</option>

Take the line for answer_call and delete the URL address.
SO it should look like this.
<cticommands delim=";">
<option value="make_call">http://%%deskphone_useraccount%%:%%deskphone_password%%@%%desktopphone_ipaddress%%/servlet?key=%%dialled_number%%;ENTER</option>
<option value="answer_call"></option>

This will prevent CTI from sending the OK command to the phone triggering an answer. The side effect is that it will no longer trigger an answer in any state with CTI. Normally not a issue since not a lot of people use CTI to answer the phone but they do use CTI to dial and transfer.

Does that help?
Also note if you apply this work around if you do a SP or version upgrade you might have to reapply.
02-02-2015 05:14 AM
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RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st - tsukraw - 02-02-2015 05:14 AM

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