[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Author Message
tsukraw Offline
Member
***

Posts: 145
Joined: Jan 2014
Reputation: 3
Post: #1
BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
I'll try to explain the setup as best i can. We were able to reproduce it on 2 different test systems with phones running 28.73.0.15, I am not sure if it is Yealink or 3CX problem to fix.

T46g phone configured with 2 Lines and 4 parks (SP1,2,3,4)
Phone is on a call.
Call 2 comes in and LINE 2 is indicating it.
User presses SP1 to park call 1.
When SP1 is pressed call 1 parks but call 2 auto answers....

Running on 3CX firmware build 28.71.0.224 this does not happen, the results are
Phone is on a call.
Call 2 comes in and LINE 2 is indicating it.
User presses SP1 to park call 1 and call 1 parks.
Line 2 rings, user presses line 2answer second call.

The thing that makes this interesting is if the 3CXphone application closed this does not happen. Or if it is in Phone mode. Only when it is in CTI mode does this happen.

Any thoughts on this? Like i said we were able to reproduce this issue very easy on 2 systems.

I should also note they are T46g phones and 3CX version 12sp6.1

Yealink: I have collected a config.bin, Syslog with level 6, and Pcap of the issue. if you PM me i will gladly send them to you for review.
(This post was last modified: 09-19-2014 03:07 AM by tsukraw.)
09-19-2014 02:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Coco_Yealink Offline
Super Moderator
******

Posts: 113
Joined: Aug 2014
Reputation: 0
Post: #2
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Hi tsukraw,

Please send the information to my email: coco@yealink.com
And it will be better to locate the issue if you can provide both of two information for comparison.(phones running 28.73.0.15 and 28.71.0.224)

Thx
09-19-2014 05:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Headon_Support Offline
Junior Member
**

Posts: 7
Joined: Dec 2012
Reputation: 0
Post: #3
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Hi,

is there a solution for this problem ?
We have the same Issue with a customer.

BR
Daniel
09-25-2014 06:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Coco_Yealink Offline
Super Moderator
******

Posts: 113
Joined: Aug 2014
Reputation: 0
Post: #4
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Hi all,

I have got the information from Tsukraw . And It result from 3CX phone in CTI mode after analyzing the pacp.
And I have contacted with engineers from 3CX ,and below is his mail .
Please refer to it:
[Image: attachment.php?aid=1032]

Thx


Attached File(s) Thumbnail(s)
   
09-25-2014 08:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #5
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
How do you/they suggest our Admin does this? She needs CTI and needs to accept multiple calls.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
10-15-2014 07:31 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Coco_Yealink Offline
Super Moderator
******

Posts: 113
Joined: Aug 2014
Reputation: 0
Post: #6
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Hello,

I am glad to help you to solve this issue, but what a pity that it is a limit by 3CX.
So, I suggest that you can try to contact with 3CX's engineers to solve it.

Thx
10-15-2014 02:25 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
chrischevy Offline
Junior Member
**

Posts: 25
Joined: Nov 2014
Reputation: 0
Post: #7
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Hi,

I know that this issue is related to 3CX and not Yealink but does anyone know how to disable CTI mode for a Yealink phone ?
11-21-2014 04:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
tsukraw Offline
Member
***

Posts: 145
Joined: Jan 2014
Reputation: 3
Post: #8
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Log into the phone IP address.
Features.
Remote Control
In there is a Action URI allow IP List by default it says Any. Remove that.

If you leave that field blank nothing can do CTI to it.

Here is a snip from the Admin guide.

"If you enter ―any in this field, the IP phone can receive and handle GET requests from any IP address. If you leave the field blank, the IP phone cannot receive or handle any HTTP GET request."
11-21-2014 07:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #9
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
Or, easier, click the icon in 3cxPhone (the little telephone above the line "4" button) and change from CTI to 3cxPhone mode.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
11-21-2014 11:34 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
chrischevy Offline
Junior Member
**

Posts: 25
Joined: Nov 2014
Reputation: 0
Post: #10
RE: BUG?:3CXPhone CTI triggers auto answer on second call when parking 1st
(11-21-2014 07:42 AM)tsukraw Wrote:  Log into the phone IP address.
Features.
Remote Control
In there is a Action URI allow IP List by default it says Any. Remove that.

If you leave that field blank nothing can do CTI to it.

Thanks a lot ! I will try this on Monday !

(11-21-2014 11:34 PM)craigreilly Wrote:  Or, easier, click the icon in 3cxPhone (the little telephone above the line "4" button) and change from CTI to 3cxPhone mode.

Thanks Craig but I don't want to use the softphone mode, I need the 3CX phone to remote control a Yealink phone. Were you able to fix your problem with CTI and multiple lines ?
(This post was last modified: 11-23-2014 04:03 AM by chrischevy.)
11-23-2014 03:37 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Sad New 48 G but call quality is poor vegemite 3 16,918 06-07-2016 02:32 PM
Last Post: Karl_Yealink
  T42g Call Log issue David_Bremek 3 17,597 12-04-2015 01:57 AM
Last Post: B-C
  How to stop auto provision on T48? MarioG 4 20,398 06-16-2015 11:50 PM
Last Post: James_Yealink
  TCP + Call Park DSSKey Failure Bryan Nelson 2 10,509 05-21-2015 12:02 AM
Last Post: Bryan Nelson
  LED blink when missed call? csani 2 12,646 02-06-2015 10:39 AM
Last Post: James_Yealink
  Can't hear self on call DavidAUM 1 10,630 02-03-2015 04:23 AM
Last Post: CWR
  Bug? Attended call transfer speedy 8 23,507 01-29-2015 04:10 PM
Last Post: speedy
  Auto Provision Url zamsler 0 7,101 01-06-2015 01:05 AM
Last Post: zamsler
  Anonymous call configuration (local or server) 7 22,711 12-09-2014 07:50 AM
Last Post: David_Bremek

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication