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  • 5, puts call on hold instead of tranfer - Solved
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jasit Offline

Posts: 85
Joined: Mar 2013
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Post: #7
RE:, puts call on hold instead of tranfer
I worked on the problem all weekend and found the solution, it wasn't with the phones receiving the call but sending the call.

3cx does not support semi attended transfer mode. I changed my provision template and all of the calls seem to be working. From what I can tell, if the person transferring the call would hit the transfer button dial the ext, then wait till the phone rang and then hung up or hit the transfer button again. It will put the phone call on hold till the call was answered and 3cx wouldn't treat this as a new call. If they hit the 2nd transfer before the 2nd phone rang it would treat it as a transfer and it would work properly.

Disabling the semi attended transfer mode and they can still do attended transfers and blind transfers without issue.

#Enable or disable the transferee to display the missed call prompt when receiving a semi_attended transfer call;
#0-Disabled, 1-Enabled (default);
transfer.semi_attend_tran_enable = 0

#Enable or disable the phone to complete the blind or attended transfer through on-hook;
transfer.blind_tran_on_hook_enable = 1
transfer.on_hook_trans_enable = 1

#Define the way of DSS key when configuring as a transfer key; 0-Display Number, 1-Attended Transfer, 2-Blind Transfer (default);
transfer.dsskey_deal_type = 2

#Enable or disable the phone to enter the transfer to interface during two calls when pressing the transfer soft key or TRAN key; 0-Disable, 1-Enabled (default);
transfer.multi_call_trans_enable =

#Enable or disable the conference initiator to transfer the call when hanging up;
transfer.tran_others_after_conf_enable =
10-22-2014 09:45 PM
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RE:, puts call on hold instead of tranfer - jasit - 10-22-2014 09:45 PM

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