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VP530 Bad Sound
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Post: #11
RE: VP530 Bad Sound
(05-12-2013 04:28 AM)cyberoldie Wrote:  I have installed a VP530 to test as possible replacement for all our Grandstream phones and to recommend to our customers.

The sound on the VP530 is terrible. I know of no other way to describe it. I have no problem hearing others, but anyone with whom I am speaking from the BP530 tells me that the sound is constantly clipping and they are loosing speach. There is no change in this poor behavior if I try a different CODEC, and it happens when no video is engaged. The phone is aon a GB lan, and connected to internet via 15 MBP cable modem. Switch is in adjacent city connected via T3.

Firmware version is 23.70.0.41
Hardware version is 12041.201.18.0.8

If this cannot be corrected, Yealink may be disqualified from consideration as product for our firm to recommend to Fortune 100 clients.

Please respond promptly

Hi Cyberoldie,
It's really sorry for our delay. There's some adjustment for our Forum last months.
But i know this is not the excuse, to give you a better and fast support,
could you let us know where are you from, and where you buy the phone? So i can introduce our special technical support engineer and sales team.
BTW, could you give us your email address? So we can contact you with email.
About this issue, i am afraid we need PCAP trace, syslog(level 6) and config.bin files from your phone to analyze the issue if possible.
(
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
)
Thanks very much.


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07-15-2013 04:45 PM
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Messages In This Thread
VP530 Bad Sound - apsaras - 02-15-2013, 11:40 PM
RE: VP530 Bad Sound - Dawson.Cai - 02-18-2013, 11:45 AM
RE: VP530 Bad Sound - cyberoldie - 05-12-2013, 04:28 AM
RE: VP530 Bad Sound - Yealink Support - 07-15-2013 04:45 PM
RE: VP530 Bad Sound - cyberoldie - 05-14-2013, 09:44 PM
RE: VP530 Bad Sound - pmterp - 07-10-2013, 11:56 PM
RE: VP530 Bad Sound - Yealink Support - 07-15-2013, 04:32 PM
RE: VP530 Bad Sound - briankelly63 - 07-11-2013, 12:54 AM
RE: VP530 Bad Sound - pmterp - 07-11-2013, 01:28 AM
RE: VP530 Bad Sound - briankelly63 - 07-11-2013, 04:37 AM
RE: VP530 Bad Sound - pmterp - 07-12-2013, 02:36 AM

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