[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
VP530 Bad Sound
Author Message
Yealink Support Offline

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #11
RE: VP530 Bad Sound
(05-12-2013 04:28 AM)cyberoldie Wrote:  I have installed a VP530 to test as possible replacement for all our Grandstream phones and to recommend to our customers.

The sound on the VP530 is terrible. I know of no other way to describe it. I have no problem hearing others, but anyone with whom I am speaking from the BP530 tells me that the sound is constantly clipping and they are loosing speach. There is no change in this poor behavior if I try a different CODEC, and it happens when no video is engaged. The phone is aon a GB lan, and connected to internet via 15 MBP cable modem. Switch is in adjacent city connected via T3.

Firmware version is
Hardware version is 12041.

If this cannot be corrected, Yealink may be disqualified from consideration as product for our firm to recommend to Fortune 100 clients.

Please respond promptly

Hi Cyberoldie,
It's really sorry for our delay. There's some adjustment for our Forum last months.
But i know this is not the excuse, to give you a better and fast support,
could you let us know where are you from, and where you buy the phone? So i can introduce our special technical support engineer and sales team.
BTW, could you give us your email address? So we can contact you with email.
About this issue, i am afraid we need PCAP trace, syslog(level 6) and config.bin files from your phone to analyze the issue if possible.
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks very much.

Attached File(s) Thumbnail(s)
07-15-2013 04:45 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
VP530 Bad Sound - apsaras - 02-15-2013, 11:40 PM
RE: VP530 Bad Sound - Dawson.Cai - 02-18-2013, 11:45 AM
RE: VP530 Bad Sound - cyberoldie - 05-12-2013, 04:28 AM
RE: VP530 Bad Sound - Yealink Support - 07-15-2013 04:45 PM
RE: VP530 Bad Sound - cyberoldie - 05-14-2013, 09:44 PM
RE: VP530 Bad Sound - pmterp - 07-10-2013, 11:56 PM
RE: VP530 Bad Sound - Yealink Support - 07-15-2013, 04:32 PM
RE: VP530 Bad Sound - briankelly63 - 07-11-2013, 12:54 AM
RE: VP530 Bad Sound - pmterp - 07-11-2013, 01:28 AM
RE: VP530 Bad Sound - briankelly63 - 07-11-2013, 04:37 AM
RE: VP530 Bad Sound - pmterp - 07-12-2013, 02:36 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  VP530 and register iromero 2 9,406 01-24-2019 09:15 AM
Last Post: Robert533
  [split]Remote phonebook issue with VP530 todubiyi 2 7,292 05-31-2018 02:27 PM
Last Post: Karla Maria
  VP530 - Disabling my face while in standby + Doorphone volume Mauro 5 19,005 11-17-2016 06:47 AM
Last Post: john889
  Call from VP530 to VC400 is possible? cozpler 1 7,343 06-03-2016 05:31 AM
Last Post: Yealink_Michael
  VP530 and Smartphone Android VIDEO CALL valentinesquenet 1 8,797 06-03-2016 05:26 AM
Last Post: Yealink_Michael
  VP530 with Robin Doorphone Jerome Clamot 1 6,168 03-15-2016 07:31 PM
Last Post: Karl_Yealink
  VP530 - Remote control with HTTP commands matzu 3 8,785 02-11-2016 07:43 PM
Last Post: brocksolo
  VP530 No sound for caller incoming call sjolmers 1 7,049 12-09-2015 11:15 PM
Last Post: Karl_Yealink
  Disable or remove DND Button on Screen of VP530 amit_nsec 3 8,745 09-02-2015 03:21 PM
Last Post: amit_nsec
  VP530 video bug qube001 1 5,363 08-08-2015 05:31 AM
Last Post: Yealink_Michael

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication