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Broadsoft ACD Unavailable Code Support
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umbrualbert Offline
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Posts: 4
Joined: Feb 2013
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Post: #3
RE: Broadsoft ACD Unavailable Code Support
Hi Bill

The phones are currently on the 32.70.100 and 38.70.100 release.

Basic ACD with login/log-off is working.

However, when going unavailable I'm required to have "Unavailable Codes" that should be configurable to assist with reporting and knowing why the Call taker was unavailable.

In the CPE documentation you mention that only the T28 supports this.

Can you confirm if this feature is available on T32 and T38?

Another issue is the "disposition codes" also required for Call Center integration, along side ACD

Thanks

Albert
02-07-2013 09:25 PM
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RE: Broadsoft ACD Unavailable Code Support - umbrualbert - 02-07-2013 09:25 PM

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