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Caller ID not scrolling for T38 phones
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sean.suntelnetworks Offline
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Caller ID not scrolling for T38 phones

The company I work for is a reseller of just about everything Yealink/Yeastar.

We recently deployed a Yeastar Mypbx U100 to a client who had T28 and T38 phones.

The U100 seems to has the option to 'Post-pend' the Ring Group/IVR Name to the caller ID. Example: 8135551212 (ringgroup)

For the t28 phones, this doesn't seem to be a problem as the caller ID seems to scroll to show this. However, for the T38 phones, the caller ID doesn't scroll to show Ring Group or IVR name. Now, I'm confident that the U100 is set up correctly as the T28 shows correctly, AND the T38s show the caller ID correctly on the call waiting inbound call. (2nd call ringing while already on the call).

Anyone have an idea what I need to set on the T38 so that the initial call shows the caller id correctly? As you can imagine, the client of concern needs this specific feature to work correctly to best answer the phone calls for their different departments/organizations.
07-17-2014 09:00 PM
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Caller ID not scrolling for T38 phones - sean.suntelnetworks - 07-17-2014 09:00 PM

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