New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Multicast Paging force speaker
Author Message
Kevin_Yealink Offline
Administrator
*******

Posts: 200
Joined: Jul 2016
Reputation: 2
Post: #6
RE: Multicast Paging force speaker
(10-13-2016 09:58 PM)jolouis Wrote:  Hi Kevin,

At this location the receptionist is the one using the headset. She is very busy doing more than just answering the phone, so keeps the headset on at all times and uses it to answer calls. The area that she sits in is isolated from the main office and they do not have overhead paging in this area either.

I have set page priority on her phone to 0 so that pages do not interrupt her calls. The problem is when she is not on the phone when a page comes in it goes straight to her headset which is very distracting since she has no notice of it (it auto answers so no ring etc just a voice suddenly talking in her ear). She would like to be able to have all pages forced to go through the speaker on the phone so that she can still hear them, but not have it on her headset.

This does not seem like an unreasonable request. The old Nortel phone system that they used to have did this by default, and it seems strange to me that Yealink would not at least have a configurable option to force multicast pages to play on speaker only.

(Even better would be if multicast pages over speaker could happen without interrupting the current phone call, but that might be too much to ask for).

If you need any more details please let me know but I'm surprised this option does not exist already as it seems very easy to do and useful.

Thanks!

-Rob
Hi Rob

Thanks for your information. For the paging call,if you set the priority, then the new paging call will not interupt the current call.

For the sutiation, if we have a new paging call, then it will beep and then auto answer. SO I think it would be useful to alert receptionist that there is a paging call in. if the receptionist is busy doing other thing, and the paging call in, there is still not ringtone, I think the receptionist may miss the paging call.

Or if the receptionist can change the mode to the handset mode, and if there is a new phone, it also can answer the call by the headset. But she should change the mode to handset mode again after the call.

because if you use the headset, so the headset is more convenience for customer to answer the paging call from the headset, the paging call also will beep to remind the customers.

So how about my suggestion work for you. I hope you can consider for it. For your new suggestion, i also will submit it to P&D to do more evaluation.

Have a good day.
BR
Kevin
10-14-2016 06:41 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Multicast Paging force speaker - jolouis - 08-17-2016, 08:53 PM
RE: Multicast Paging force speaker - Kevin_Yealink - 10-14-2016 06:41 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Multicast / Paging / Intercom - Yealink T58 Ryandh 19 13,086 08-11-2019 07:28 PM
Last Post: Chris708
  Multicast Paging - Metaswitch EPP missing "Channel" ahull 1 807 11-27-2018 12:57 PM
Last Post: ahull
  MultiCast Paging CP860 admin.calgary.demac 4 4,950 09-02-2018 04:34 AM
Last Post: Infotec
  Multicast options not in manual USTI 1 1,469 01-18-2018 10:22 AM
Last Post: complex1
  Multicast/Intercom Philip954 5 5,516 09-02-2017 09:01 PM
Last Post: Ryandh
Question speaker on auto answer Sergey_9_ 8 5,320 07-07-2017 08:01 AM
Last Post: Lucia_Yealink
Information T28P Multicast Paging Volume fdtcloud 1 4,492 10-09-2014 08:14 PM
Last Post: Wilson_Yealink
  Muticast paging issues RyanW 5 9,475 02-25-2014 09:38 PM
Last Post: RyanW
  User Must Hit Answer and When Calls End they go to Speaker jaywa73 1 4,136 12-04-2013 03:46 PM
Last Post: Yealink Support
  Call Waiting: ring speaker on second call a.prottoborzone 2 6,909 10-12-2013 04:46 AM
Last Post: nicknomo

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication