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We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
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Multicast Paging force speaker
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jolouis Offline
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Posts: 303
Joined: Oct 2013
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Post: #5
RE: Multicast Paging force speaker
Hi Kevin,

At this location the receptionist is the one using the headset. She is very busy doing more than just answering the phone, so keeps the headset on at all times and uses it to answer calls. The area that she sits in is isolated from the main office and they do not have overhead paging in this area either.

I have set page priority on her phone to 0 so that pages do not interrupt her calls. The problem is when she is not on the phone when a page comes in it goes straight to her headset which is very distracting since she has no notice of it (it auto answers so no ring etc just a voice suddenly talking in her ear). She would like to be able to have all pages forced to go through the speaker on the phone so that she can still hear them, but not have it on her headset.

This does not seem like an unreasonable request. The old Nortel phone system that they used to have did this by default, and it seems strange to me that Yealink would not at least have a configurable option to force multicast pages to play on speaker only.

(Even better would be if multicast pages over speaker could happen without interrupting the current phone call, but that might be too much to ask for).

If you need any more details please let me know but I'm surprised this option does not exist already as it seems very easy to do and useful.

Thanks!

-Rob
10-13-2016 09:58 PM
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Messages In This Thread
Multicast Paging force speaker - jolouis - 08-17-2016, 08:53 PM
RE: Multicast Paging force speaker - jolouis - 10-13-2016 09:58 PM

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