[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
recovery of W52P
Author Message
Kevin_Yealink Offline

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #3
RE: recovery of W52P
(08-10-2016 04:18 PM)Deansbkk Wrote:  One of our W52P base stations we've been using for over a year suddenly lost connection to the network and the handsets could not longer connect to the base station.

We've tried hard resets which seem to react as they should (3 LEDs turn on one at a time starting from the bottom) but the problem remains.

We've tried to recover the base station using a tftp server that hosts the 3 files of W5X.bin, W5X.rfs, and W52P.rom. The base station immediately downloads both W5X.bin and W5X.rfs but does NOT download W52P.rom. There is no log message on the tftp server, it's just that the base station doesn't seem to know it should download the .rom file.

Please help us understand what is happening and how to resolve.

Thanks in advance


This is Kevin from Yealink support team, nice to know you.

For the issue, can you tell me does the base can get a ip? let me know the middle light of the base is on or off.
If you connect the base to the network, whlie the middle light is off, then the base has a hardware issue, you should ask your phone provider for help.

if the base can get a ip , but the handset can't register on the base, please tell me the firmware of the handset. You also can reset the handset to check again.

Let me know if any update.

10-11-2016 03:18 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
recovery of W52P - Deansbkk - 08-10-2016, 04:18 PM
RE: recovery of W52P - Tomsworld - 10-09-2016, 08:27 PM
RE: recovery of W52P - Kevin_Yealink - 10-11-2016 03:18 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W52P not working after change of broadband supplier Jasibansel 1 985 01-22-2024 07:15 PM
Last Post: complex1
Sad W52P not picking up IP Burkni 4 4,963 09-19-2023 06:22 PM
Last Post: Burkni
  W56H with W52P Base dmvcomms 7 8,972 03-06-2023 04:39 PM
Last Post: poznaniak
  W73H handset with W52P problem reboot Paco Brufal 2 3,579 03-03-2023 01:21 AM
Last Post: nolto
  W52P Repeater RT10/rt20/RT30 schnell-yealink 3 9,241 04-20-2022 10:17 PM
Last Post: complex1
  W52P Firmware upgrade aunijaffer@gmail.com 5 13,285 09-07-2021 11:42 PM
Last Post: complex1
  W52P 2 handsets DAZZLING 1 7,358 06-01-2021 09:55 PM
Last Post: complex1
  W52P Openvpn with mikrotik info@quantiss.com 4 17,930 04-11-2021 06:25 AM
Last Post: Harms_Kubiak
  Is there no call history in web management panel in W52P? poznaniak 1 7,965 08-10-2020 12:49 PM
Last Post: complex1
  W52P factory reset without password ralph 1 10,171 04-02-2020 03:05 AM
Last Post: Yisroel_MongoTEL

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication