T38G pickup handset doesn't answer the incoming call

[Daniel Velasco]

(09-28-2014 10:22 AM)Yealink_Wilson Wrote:  Hi Daniel,

I think it is possible that the off-hoke button hes a physical problem. Do you mean you had replaced the original T28 phone to another T28 phone, but the issue still exist? Am I correct?
Need your help:
1. Could you please reproduce the issue and take a short video about it? Then I can understand your operations and scenario more clear. Hope you can understand. You can upload the video into my ftp server directly. >>video server<<
2. In order to do more troubleshootings, please reproduce your issue and supply syslog level 6, config.bin and pcap and send to wilson@yealink.com. And please write this thread address in the email. Then I can confirm which issue you encountered.

How to Get the Correct Syslog, Config.bin and Trace

thanks in advance

Hi Wilson,

I cannot put upload the video in your ftp becausse I don't have priviledge to write in your folder. I cannot send you the video by email, it's too big.

Thanks,