T38G pickup handset doesn't answer the incoming call

[Daniel Velasco]

(07-11-2014 10:46 AM)Yealink Support Wrote:  Hi hernexto,

I want you replace the handset in order to exclude the handset hardware issue. Our phone don't have the corresponding configuration about it.
Maybe the offhoke key is defective, you can do RMA.
Our RMA process is if your phone is defective and not out of the warranty, you can contact your local distributor to support on you. It is a fastest way.

thanks

Hello,

We have the same problem.

The problem isn't de offhoke button. We have replaced the phone twice. In this case we have model T28 + 3 EXP38 pannel extension.

We have connected DC adaptor of phone and 3 expansion modules.

Sometimes when operator answers the incoming call, the call continue ringing for several seconds, we have to answer the call pressing the "answer" softkey or line key. In this situation the audio ouput is handsfree skeaper and we have to pressing twice the offhoke button because the handset is on the operator's hand.

We don't have the problem when we disconnect the extension pannels.

Firmware Version 2.72.0.75
Hardware Version 1.0.0.39