T48G - incoming call takes precedence

[manstyers]

I have the same problem. Receptionist is on first line and a second inbound call comes in. If she attempts to transfer the first call at this point prior to answering the second call it puts the first call on hold and transfers the unanswered inbound call to the extension rather than the first caller who she was on the line with. I thought she was crazy when she told me this but it in testing she is right it happens 100 percent of time. I currently have her putting the first line on hold, answering the second and then coming back and performing the transfer. Any suggestions are welcome.