Auto answer for certain extensions

[jolouis]

(10-13-2014 11:50 AM)tsukraw Wrote:  Our solution "Though did not make the customer happy" was they would press a Prefix button (*9 for 3cx) to trigger a intercom and then dial the extension.

I haven't dealt with 3CX, but surely this is something that makes more sense to handle at a PBX/dialplan level rather than on the phone side of things. You have the right idea with the intercom prefix, but I'm wondering if in the 3CX dialplan/routing there was a way to just match all local numbers and automatically make them intercom if that was your desired result.

For example in Asterisk doing that would simply be a case of adding a line or two of code to the internal extension dialplan.

Or, as suggested, just use two lines on the phone, and have the internal calls direct to the "auto-answer" extension rather than the "normal" extension. Outbound dialing isn't affected, and you could probably make the two extensions masquarade as the same number so that any CDR stats you're using wouldn't be affected...

Just my two cents anyway