[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Handsets not ringing for incoming calls
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Yealink Support Offline

Posts: 2,683
Joined: Dec 2012
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Post: #7
RE: Handsets not ringing for incoming calls
Hi belias,

Thanks for your reply. Sorry for the inconvenience.
You can directly upgrade the firmware via web user interface without reset the base firstly. After resetting, you should register your account again.

Could you provide more information about it for us?
1. If you have 3 handsets register to the base, Is there the same issue? What if 2 handsets?
2. Why do you register 1 account in the 4 handset at the same time?
3. How often does the situation what "Searching for Base" or "Synchronizing, please wait" occur?

Please try follow steps:
1. If you have other account, please try register another account and try again. Is there the same issue?
2. In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap for us.

How to Get the Correct Syslog, Config.bin and Trace

(This post was last modified: 06-26-2014 10:10 AM by Yealink Support.)
06-26-2014 10:03 AM
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RE: Handsets not ringing for incoming calls - Yealink Support - 06-26-2014 10:03 AM

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