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Handsets not ringing for incoming calls
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BillYea Offline
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Posts: 3
Joined: Jun 2014
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Post: #5
RE: Handsets not ringing for incoming calls
We have similar problem. We have seen it twice now.

W52P new March 2014
Base: f/w h/w May 2014
Handset: f/w (Tried OTA and USB firmware upgrade but it would not work.)

The handset loses inbound ringing. I can make outbound calls, no problem. I can properly hear the person on the other end. But when they call me… no ring.

Via web interface, on home screen/status page, “start paging” – the handset does NOT ring.

How I fix it: Export settings. RESET to factory and then import settings. Then, inbound ringing works.

How it is connected: A hardware router with VPN to our office. The Yealink settings are really simple – just SIP parameters, change IP and DNS to a valid server, and the phone registers and makes/receives calls.
06-25-2014 12:24 AM
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RE: Handsets not ringing for incoming calls - BillYea - 06-25-2014 12:24 AM

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