Call waiting - RING

[nicknomo]

(06-21-2014 02:30 AM)blistovmhz Wrote:  We need a way to force the phones to RING instead of play a call waiting tone. The call waiting tone makes it difficult to hear our customers currently on the line, and when you have 4-5 calls incoming simultaneously, the tone keeps beeping into the ear piece or head set (and you can't hear your caller at all).

Can we please have some updated firmware to address this? Should be an option for call waiting to "play tone" or "ring" and you should be able to force the tone or ring out either the headset or speaker, regardless of what you're using.

We just bought 100 T46g's for our implementation, and we cannot go forward with the system until we have call waiting RING.

I agree with you completely, and I suggested this in the "Wishlist" myself. Several other types of phones have settings to ring on the speaker (Polycom & Cisco), and it would be really nice to have this feature on the Yealinks.

You can turn off the call waiting tone by going into Settings->Tones , then choosing "custom" in the top drop down. From there, you can make your own tone or put in a "0" to turn off the tone.

To change the tone to a different pattern, you can try something like this:
600/100,0/60000
That would be a beep of frequency 600 for 100ms, followed by no sound for 60 seconds. Essentially, you'd get one beep and that is it.

It still would be nice to let you know that you have a call on the other line without having to turn it off completely... but you can at least turn it off, and it will ring when you hang up the current call.