[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
3CX Cloud 12, Yealink T46g, and Audio Problems
Author Message
millennium Offline
Junior Member
**

Posts: 7
Joined: May 2014
Reputation: 0
Post: #1
3CX Cloud 12, Yealink T46g, and Audio Problems
3CX Cloud 12 - with Service Pack 5- 35528.640

Yealink T46g
Firmware Version 28.71.0.176
Hardware Version 28.2.0.128.0.0.0
Internet at Remote Extensions: Time Warner Cable Wideband, 35 down/5 up

We setup remote tenants with 3CX 12 Cloud edition, with Yealink T46g as remote extensions/phones.

TENANT 1 (an office) has reported no issues with audio quality and loves the system.

TENANT 2 (a restaurant) has reported random audio loss during phone calls.

We check the Jitter Buffer settings, and they were set to the following

Type: Adaptive
Min Delay: 0
Max Delay: 300
Normal: 123

I found a forum thread, where it explained to edit the Jitter Buffer settings, so we set it to the following:
http://community.spiceworks.com/topic/33...-on-answer

Type: Fixed
Min Delay: 120
Max Delay: 120
Normal: 120

This improved audio loss a great deal, but still, there have been complaints about a few seconds audio loss during conversations.

I am puzzeled as to why Tenant 2 is having problems, when Tenant 1 is not.

FYI, we have a Sonicwall at Tenant 2, and have enabled bandwidth management to give the phones the highest priority from LAN to WAN.

Are there any further settings we should look for to troubleshoot.
05-20-2014 08:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
3CX Cloud 12, Yealink T46g, and Audio Problems - millennium - 05-20-2014 08:38 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Sad T46S: small and severe audio interruptions ronald.swaypc 0 342 04-05-2022 08:57 PM
Last Post: ronald.swaypc
  Yealink T48s Firmware update failed dangmoss 2 1,851 02-19-2022 03:09 AM
Last Post: dangmoss
  Yealink T42S and T42G Phone stuck at Welcome Pierre06 7 3,677 01-10-2022 11:36 PM
Last Post: Pierre06
  Yealink T42G Phone stuck at Welcome LFC 8 18,544 11-18-2021 11:20 PM
Last Post: Pierre06
  NAP over Yealink T46 - not working Bernhard77 0 1,165 11-16-2021 09:15 PM
Last Post: Bernhard77
  SIP account on the Yealink T46U suddenly Not Registered kmsfn 0 1,188 10-26-2021 04:44 PM
Last Post: kmsfn
  Yealink, provisioning and Sophos firewall UCUC 4 3,420 10-07-2021 10:06 PM
Last Post: complex1
  Feature Request T46G - Return to page 1 imfloridaguy 4 8,127 08-30-2021 12:34 AM
Last Post: eric@hudsonvalleygeek.com
  T41P Yealink phone wants to talk to the Verizon mother ship nestman 1 2,761 06-14-2021 05:00 PM
Last Post: complex1
  T46G with EXP40 Sidecars Programming Burl 0 1,871 05-27-2021 11:35 PM
Last Post: Burl

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication