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3CX Cloud 12, Yealink T46g, and Audio Problems
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millennium Offline
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3CX Cloud 12, Yealink T46g, and Audio Problems
3CX Cloud 12 - with Service Pack 5- 35528.640

Yealink T46g
Firmware Version
Hardware Version
Internet at Remote Extensions: Time Warner Cable Wideband, 35 down/5 up

We setup remote tenants with 3CX 12 Cloud edition, with Yealink T46g as remote extensions/phones.

TENANT 1 (an office) has reported no issues with audio quality and loves the system.

TENANT 2 (a restaurant) has reported random audio loss during phone calls.

We check the Jitter Buffer settings, and they were set to the following

Type: Adaptive
Min Delay: 0
Max Delay: 300
Normal: 123

I found a forum thread, where it explained to edit the Jitter Buffer settings, so we set it to the following:

Type: Fixed
Min Delay: 120
Max Delay: 120
Normal: 120

This improved audio loss a great deal, but still, there have been complaints about a few seconds audio loss during conversations.

I am puzzeled as to why Tenant 2 is having problems, when Tenant 1 is not.

FYI, we have a Sonicwall at Tenant 2, and have enabled bandwidth management to give the phones the highest priority from LAN to WAN.

Are there any further settings we should look for to troubleshoot.
05-20-2014 08:38 AM
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3CX Cloud 12, Yealink T46g, and Audio Problems - millennium - 05-20-2014 08:38 AM

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