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T48G Disposition Codes
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spirit.support Offline
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Posts: 5
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Post: #1
T48G Disposition Codes
I have the following configuration for ACD, and everything is working except Disposition Codes. They do not show up on the phones. Can you tell me what I have wrong? Also, the Unavailable Codes are working fine. I am using Broadsoft and the T48G is on Release 35.72.193.10.

################################################
## Broadsoft ACD ##
################################################
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.acd.initial_state = 1
account.1.acd.unavailable_reason_enable = 1

#################################################
## Broadsoft Call Center ##
#################################################
account.1.call_center.call_info_enable = 1
account.1.call_center.show_call_info_time = 10
account.1.call_center.disp_code_enable = 1
account.1.call_center.trace_enable =
account.1.call_center.emergency_enable =
account.1.call_center.queue_status_enable = 1
account.1.call_center.queue_status_light_enable = 0

####################################################
## Broadsoft ACD Unavailable Codes ##
####################################################
account.1.reason_code.1 = 100
account.1.reason_code_name.1 = Personal
account.1.reason_code.2 = 200
account.1.reason_code_name.2 = Restroom
account.1.reason_code.3 = 300
account.1.reason_code_name.3 = Break
account.1.reason_code.4 = 400
account.1.reason_code_name.4 = Lunch
account.1.reason_code.5 = 500
account.1.reason_code_name.5 = Manager

####################################################
## Broadsoft ACD Disposition Codes ##
####################################################
account.1.bw_disp_code.1 = 10
account.1.bw_disp_code.name.1 = LD
(This post was last modified: 05-13-2014 09:47 PM by spirit.support.)
05-13-2014 09:46 PM
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Messages In This Thread
T48G Disposition Codes - jaikens - 05-13-2014 09:46 PM
RE: T48G Disposition Codes - jaikens - 05-14-2014, 02:35 AM
RE: T48G Disposition Codes - BWuser - 02-23-2016, 11:09 AM

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