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Call Pickup and BLF while on call...
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dkpdesign Offline
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Posts: 4
Joined: Apr 2014
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Post: #3
RE: Call Pickup and BLF while on call...
Hello, thank you for your reply... However, when NOT on a call, the BLF key does work to receive or "pick up" the call. It uses the directed pickup function, which is the code on the right column in the 10 memory key settings in the web interface. When you hit the button, it picks up the line if it is ringing. When I am ON a call however, it does not work this way until I change lines and hear a dial tone. Then it works as expected.

In my opinion, if a line is ringing, when you hit the BLF key, it should know that the extension is ringing, and pick up the call instead of calling that extension which is already ringing. I hope my explanation is making sense.

As I said, it does work if I touch soft key "New Call" and then hit the BLF key. I have a work around to use for now, but this would be more user friendly for Directed Pickup with the BLF feature.
05-27-2014 07:08 AM
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RE: Call Pickup and BLF while on call... - dkpdesign - 05-27-2014 07:08 AM

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