[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Broadsoft ACD feature with Yealink T4x
Author Message
acantho Offline
Junior Member
**

Posts: 10
Joined: Sep 2013
Reputation: 0
Post: #1
Broadsoft ACD feature with Yealink T4x
Hello all,
I'm testing the Broadsoft ACD syncronization using T46G and T41P.

I configured both the phones following the guide "Quick_Setup_ACD_on_Yealink_IPPhoneswith_Broadsoft_UC_ONE_V1.0.pdf" and I can get the "Login" button on a programmable key of both phones, but no "Available/Unavailable" button, as described in the guide.

Using wireshark, we can see the SUBSCRIBE msg sent to the AS when we press the Login button (and the corresponding 200 OK sent back by the AS) and on the Broadsoft platform the user goes in the "Sign-In" status, but since we're not able to declare the user "Available", we can get no incoming call from the call center (FYI, the "Sign-In" status means the operator is present but still not ready to receive calls)

Did anyone have the same problem?
Does anyone know how we can get the Available//Unavailable button on the programmable key?

Here's an extract from the MAC-oriented config file:

account.1.sip_server_type = 2
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.acd.unavailable_reason_enable = 1
account.1.acd.initial_state = 1

We're testing the fw 28.71.193.8 for T46G and 36.71.193.7 for T41P.

Thanks!
04-22-2014 05:15 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Broadsoft ACD feature with Yealink T4x - acantho - 04-22-2014 05:15 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T46U - OpenVPN to MikroTik Router isaiahsiewert 0 730 01-19-2024 12:04 AM
Last Post: isaiahsiewert
  Connect Yealink T46U to FreePBX system via Synology Site to Site VPN TF2023 0 958 10-10-2023 11:48 PM
Last Post: TF2023
  T43U using L2TP VPN feature kaausc 0 1,014 06-22-2023 02:58 AM
Last Post: kaausc
  Yealink SIP-T40P Firmware UnitedTech_Support 1 2,374 05-05-2023 08:07 PM
Last Post: complex1
Question Yealink SIP-T31, 46U, 48U do not display the number of the called subscr Fedor.astrakhan 1 2,029 04-26-2023 10:05 PM
Last Post: Yisroel_MongoTEL
  Yealink T41S firmware kosif 0 2,209 12-19-2022 08:52 AM
Last Post: kosif
  Does T4XU supports DD Phone Feature? kevinschlemmer 0 1,498 12-06-2022 10:48 PM
Last Post: kevinschlemmer
  Yealink T46S Forwarding does not work!! Müller 0 1,512 10-16-2022 03:38 AM
Last Post: Müller
  Yealink T42G Phone stuck at Welcome LFC 12 31,345 08-08-2022 04:16 PM
Last Post: markvdheijden
  Yealink T48S won't factory reset djcartledge 3 5,595 07-16-2022 05:16 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication