Ability to bypass number pad on T48 screen?

[celito]

(06-08-2016 05:43 PM)Yealink_Michael Wrote:  hi

thanks for your information

for the present , we don't have a parameter that can control this , just wonder why you need it !

if the keypad showed , it will not affect any feature of your option !

Michael
Yealink Wiki : http://support.yealink.com/

Hi Michael,

Here is an example scenario of why we're requesting this:

1. Receptionist receives an inbound call, and answers the phone.
2. The call is for someone she has programmed as DSS Key 20 on her T48.
3. She presses "Transfer" and then sees the following screen on her phone:
   
4. She now must press "DSS Key" on the bottom right, and THEN press DssKey20 in order to transfer the call.
   

This is an issue because these are people that answer and then transfer calls all day long. One of the biggest benefits of the T48 for them is the ability to display that many DSS Keys without having to get a sidecar. But that additional button push is frustrating to them, and slows them down from taking the next call. These are people that can potentially receive and transfer 500+ calls per day, so having to press that extra "DSS Key" button every single time is dramatically slowing them down.

Here is an example of how they want it to work:

1. Receptionist receives an inbound call, and answers the phone.
2. The call is for someone she has programmed as DSS Key 20 on her T48.
3. She presses "Transfer" and then sees the following screen on her phone:
   
4. If they need to transfer to someone that they don't have a DSS Key for, NOW they press "DSS Key" on the bottom right to get to the dialer view, and they can dial the number.
   

Please let me know if that doesn't make sense.

Just for comparison, here is what the transfer screen looks like on the T46:


Even though that phone has a smaller screen, we can actually see all of the DSS Keys while on the transfer screen. While the T48 completely hides all of the DSS Keys while on the transfer screen. To be clear though, I'm not only talking about being able to see the DSS Keys on the sides on the T48. I am wanting a setting where when you press "Transfer" it takes you straight to "DSS Keys" rather than the dialer.

Thanks.