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Autoanswer on click to dial feature
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jmoore Offline
Junior Member

Posts: 36
Joined: Jan 2016
Reputation: -1
Post: #9
RE: Autoanswer on click to dial feature

I see you're asking about click to dial. I work for a company that offers this feature and creates a call record for every call, incoming and outgoing. Some of the information logged for each call include:

- Call Duration
- Direction (inbound vs. outbound)
- Name of user who made or received the call
- If it's an inbound call, the inbound extension (for example the queue or phone number it came in on)
- User extension (the extension of the user that answered the call)
- User device (i.e. cell phone vs. desk phone)
- Call notes entered by the user

All of this information is automatically linked to the contact/lead/account by phone number and the user has the flexibility to enter any pertinent information they deem useful. We have integrations with this platform:

Hope this helps!
05-04-2016 05:42 AM
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Messages In This Thread
Autoanswer on click to dial feature - Walter - 04-10-2014, 11:22 PM
RE: Autoanswer on click to dial feature - Walter - 04-11-2014, 04:22 AM
RE: Autoanswer on click to dial feature - Walter - 04-11-2014, 10:57 PM
RE: Autoanswer on click to dial feature - Walter - 04-14-2014, 03:08 PM
RE: Autoanswer on click to dial feature - jmoore - 05-04-2016 05:42 AM

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