[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
missing power adapters
Author Message
tkalinoski Offline
Junior Member

Posts: 2
Joined: Apr 2014
Reputation: 0
Post: #1
Exclamation missing power adapters
We ordered several Yealink SIP-T20P. The manufacturer product page for this phone is located here. You will see that one of the items that comes with the phone is a "Power adapter: AC 100~240V input and DC 5V/1.2A Output." The quick installation guide for the product is located here. You will see that the installation guide also shows that the phones comes with a "Power Adapter" on page 2. It's also worth noting that the manufacturer does not offer a part number for a separate ac adapter, as it should come in the box.

IP Phone Warehouse is listed as an authorized reseller of Yealink phones according to Yealink's website. I would expect that a reseller sell the product with all of the included parts that the manufacturer says should be included.

We have not returned the merchandise because the vendor, IP Phone Warehouse would not allow us to return the product.

Below are the two phone calls I placed to IP Phone Warehouse:

2014-03-03 10:48:05
2014-03-03 10:55:01
Tom Kalinoski 6433 Outbound Call
2014-03-03 10:13:31
2014-03-03 10:34:11
Tom Kalinoski 6433 Outbound Call

I do not recall who I spoke to. Their explanation for why they did not include a power adapter was that because the last shipment of phones that the vendor received from their supplier did not include the adapters. I explained to them that they should not be passing problems that they are having with their own supplier on to their customers.

It is also worth noting that we have placed a previous order with this vendor for the same exact product, for the same price, in which a power adapter was included!

Please let me know if I can provide any further information. How can I get IP Phone warehouse to give me the power adapters. How are they able to sell the phones without adapters?
04-09-2014 12:34 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
missing power adapters - tkalinoski - 04-09-2014 12:34 AM
RE: missing power adapters - CWR - 04-09-2014, 02:38 AM
RE: missing power adapters - tkalinoski - 04-09-2014, 03:54 AM
RE: missing power adapters - CWR - 04-09-2014, 05:28 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Some calls missing from Paced Calls History ipandco 3 1,760 01-21-2020 03:30 PM
Last Post: ipandco
  QoS Settings and Information Missing wavetechs 4 7,183 01-19-2018 06:12 PM
Last Post: complex1
  My Sip-T46G won't power up anymore. David73 2 4,866 04-25-2017 09:24 PM
Last Post: David73
Lightbulb Yealink T48G Won't Turn On (No Power) Bill. 4 11,400 03-13-2017 02:02 PM
Last Post: Bill.
  DC Power Supply specifications cruisinto 1 3,905 05-05-2015 06:04 AM
Last Post: James_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication