New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 1 Votes - 3 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[split] T38G slow and unresponsive
Author Message
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #1
[split] T38G slow and unresponsive
I'm having a lot of issues with T38's becoming slow and unresponsive after a few days. They then need restarted. When this happens, button presses (even dialing) take 1 second + to register with the phone. It also takes 4 - 5 extra seconds for calls to go through on dialing out, or when picking up. All issues go away after a restart. This is a new issue with the couple last firmware releases. Are we going to get a fix for this soon? I'm sick of getting phone calls 5 times a week to restart phones in one call center.
04-02-2014 09:27 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 22
Post: #2
RE: [split] T38G slow and unresponsive
Sorry. Can you tell me the version of your T38G?
04-02-2014 10:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #3
RE: [split] T38G slow and unresponsive
Hardware: 21.5.5.160.64.0.0
Firmware: 38.70.0.180

We are using 3CX as a PBX. Thanks!
04-04-2014 07:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 22
Post: #4
RE: [split] T38G slow and unresponsive
Can you test below firmware which had fixed the multicase paging/audio delay / autop via https issues?
38.70.1.11.rom
(This post was last modified: 04-08-2014 10:55 AM by Yealink Support.)
04-08-2014 10:54 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #5
RE: [split] T38G slow and unresponsive
I am putting this firmware on one of the frequent problem phones. I will report back with results in a couple of days.

Thanks!

Ok, so I tried to update the phone to this firmware. The phone restarted and came up with the new firmware version. Shortly after, it restarted itself again and came back on the old firmware version. Hardware version # is 21.5.5.160.64.0.0
(This post was last modified: 05-01-2014 02:54 AM by GreenLine.)
05-01-2014 02:35 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #6
RE: [split] T38G slow and unresponsive
Alright - figured out why they were rolling back to the old firmware. That was something I overlooked. I put this firmware on 5 phones and will let you know if this fixes the issues. Thanks!
05-08-2014 02:05 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Walter
Unregistered

 
Post: #7
RE: [split] T38G slow and unresponsive
Dear GreenLine, I'm using the FW 38.70.0.117 and occasionally I have your same problem on my Customer's T38.
Have you a good news after the upgrade to FWvers 38.70.1.11?

Thankyou
Walter.
05-15-2014 04:05 PM
     Quote this message in a reply
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #8
RE: [split] T38G slow and unresponsive
It has been just over a week since I moved the problem phones over to 38.70.1.11. I only moved the 6 worse offending phones over. So far, all seems to be well. I will give it until Monday next week before I really call it fixed. It is however looking to be way better as I haven't heard from anyone since last Wednesday (the day I was there) - this has never happened before at this call center.


EDIT: Also I had this problem all they way up through 38.70.0.198 which appears to be a 3cx specific firmware release. Really glad this seems to have fixed it. Now I have to call 3CX and tell them I wasn't just being crazy Smile
(This post was last modified: 05-15-2014 11:36 PM by GreenLine.)
05-15-2014 11:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Walter
Unregistered

 
Post: #9
RE: [split] T38G slow and unresponsive
Dear GreenLine. Thankyou for feedback.
I will wait next week for your (good) news.
Let me know. I'm very interested to known if 38.70.1.11 solves this issue.
Bye
Walter
05-15-2014 11:42 PM
     Quote this message in a reply
GreenLine Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #10
RE: [split] T38G slow and unresponsive
If you are like me, you have a few specific phones that are your real problem phones. I can say without a doubt it helped with those phones. I just called the user who always had issues and she hasn't had a problems at all since the update. I'd apply it to a couple and see how it does in your situation!
05-15-2014 11:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Remote PhoneBook format for T38G aralmeida 1 188 10-02-2019 05:06 PM
Last Post: Chris708
  Slow DDS Key XML browser execution vondie 2 2,618 08-15-2017 03:15 PM
Last Post: vondie
  Push XML on T38G ruffle 8 12,139 06-17-2016 07:38 AM
Last Post: grawil
  T38G File Format Error w03zd8rc 3 5,506 03-25-2016 09:52 PM
Last Post: w03zd8rc
  T38G Voice In Cutting Out Vanlon 4 9,278 12-30-2015 01:35 AM
Last Post: mujizac
  T38G Firmware zmcgoogan 1 5,471 12-08-2015 02:11 AM
Last Post: ModCraig
  Yealink T38G Hide DTMF Option carlosn 7 11,653 12-08-2015 02:05 AM
Last Post: carlosgamboa06
  T38G auto-provisioing. How to clear out value of a text parameter mdu113 5 6,611 07-22-2015 06:27 AM
Last Post: cptjack
  T38G needs new firmware released JamesK 41 66,864 07-16-2015 06:12 AM
Last Post: eldorel
  T38G remote Phonebook LPSIT 2 5,726 07-14-2015 08:41 PM
Last Post: LPSIT

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication