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Caller ID lost after Group Pickup 3CX
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rfrantik@rfcinc.com Offline
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Posts: 29
Joined: Jan 2013
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Post: #10
RE: Caller ID lost after Group Pickup 3CX
Attn: Yealink Support

Just wanted to confirm that this issue is pretty much as you described in your post on 04-02-2014 08:04 AM.

I believe it has to do with the fact that dialing a Park Retrieval code (701 on my Asterisk system) or a Directed/Group Pickup code (*8 on my Asterisk system). Both of these events are seen by the Yealink phone as placing an Outbound call... so the digits dialed are displayed.

I tried the webpage->Features->Call Pickup and assigned the pickup code. Created a button on the phone to do the pickup... and while that all worked and I was about to pick up the call... the display still just said *8.

Is a fix being worked on for this?

Most Digital key systems and small PBX's do a very good job of passing the caller-ID to the LCD as the call is parked, transferred, put on hold, picked up, etc. Customers are very surprised when they move to a more advanced IP system and they loose the ability to pass the caller-ID when using most of these functions.
08-07-2014 01:18 AM
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RE: Caller ID lost after Group Pickup 3CX - rfrantik@rfcinc.com - 08-07-2014 01:18 AM

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