Caller ID lost after Group Pickup 3CX

[ianrob84]

Quote:Although I don't believe this is fixed, I have found 2 work a rounds. If the phone you are picking up is in a queue, once picked up you have there name (found that out by accident). If you changed all extension numbers to groups, you could put another number in the group which people can be programmed into peoples BLF. This will mean people can see in advance who is calling.

Hey there - that's an interesting work around! Thanks. I think it's a bit over-engineered for the time being though, it's not a major issue for us, and weirdly, if you use 3CX my phone, it will pull the number through on the screen, so it's obviously just a programming issue, and not a limitation of the system.

Like yourself, I shall wait for the time being and see if anything happens in the short term - but the input is much appreciated!