Caller ID lost after Group Pickup 3CX

[3CX_VERSION12]

(04-02-2014 09:04 PM)Yealink Support Wrote:  Is below scenario is your issue?

C registers in T21
1. C has a BLF key which moniter B, pick up code *20*
2. A call to B, C want to pick up the call
3. C press BLF key to pick up the call
4. The LCD of T21 shows *20*C but not B

Please supply me more informations about this issue.

The scenario is if someone calls person B in room 1, we want anyone in room 1 to pick up B's phone. We use *20* to pick that up not *20*B. We have set the system to pick up calls in group only.

We have a number of extension groups and want to pick up any call within the group, not a specific call.

I have setup ring groups but a BLF won't monitor a ring group.

For now, I have set all of room 1's phones to twin with a number and for that number to be monitored by a BLF which works, but is not ideal.

Thanks.